RTO Number: 91223
Student Assessment Task 1
BSBLDR502 Lead and Manage Effective Workplace Relationships
Assessment Task 1 Cover Sheet
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
|Student ID number|
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
|Assessment outcome||S||NS||DNS||Resubmission Y N|
Student result response
My performance in this assessment task has been discussed and explained to me.
I would like to appeal this assessment decision.
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 1: Written Questions
This is an open book test, to be completed in the classroom.
A time limit of 2 hours to answer the questions is provided.
You need to answer all of the written questions correctly.
- Access to textbooks/other learning materials
Your assessor will advise you of the date and time of this assessment.
- Answers to all questions
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.
Assessment Task 1 Instructions
Provide answers to all of the questions below:
- Outline five key benefits to an organisation for developing and implementing workplace policies and procedures.
- Discuss the purpose of each of the following Acts and for each Act explain why the Act is important for ensuring effective workplace relationships:
- Age Discrimination Act 2004
- Disability Discrimination Act 1992
- Fair Work Act 2009
- Racial Discrimination Act 1975
- Sex Discrimination Act 1984
- Outline key steps that should be followed to identify and resolve workplace problems and to promote effective workplace relationships.
- Discuss three effective conflict resolution techniques that can be used to support effective workplace relationships.
- Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring a harmonious workplace.
- Discuss three reasons why networking with others within the workplace, as well as external contacts leads to a more productive and effective workplace environment.
- Outline two examples of barriers to effective interpersonal communication and at least two communication strategies that can be implemented at work to ensure effective workplace communication.
- Explain two key benefits to an employer of implementing a diversity policy and procedure.
- Explain the value of consulting with employees on workplace issues.
- Explain the requirements under Modern Awards to consult with employees, including the circumstances in which consultation is required and the steps that must taken by employers in consulting with employers.
Assessment Task 1 Checklist
|Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?||Satisfactory performance||Comments|
|Task Outcome:||Satisfactory ||Not Satisfactory |
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